Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Common tasks include:
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
A Certificate II or III, or at least 1 year of relevant experience, is usually needed. Around one third of workers have Year 12 as their highest education level. Even with a qualification, further experience or on-the-job training is sometimes required.
Top skills required:
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Speaking - Talking to others.
- Service Orientation - Looking for ways to help people.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Reading Comprehension - Reading work related information.