Bank Customer Service Officer

Accounting, Banking & Financial Services

ANZSCO ID 5521

Summary

Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.

Employment Pathway

Formal qualifications are not essential to work as a Bank Worker. Although some workers have a Vocational Education and Training (VET) qualification or university degree in banking and finance, business and management, accounting or management and commerce.

Top Skills Required

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking - Talking to others to convey information effectively
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Reading Comprehension - Understanding the meaning of written sentences and paragraphs

Key tasks

Greeting customers, identifying their needs and answering customer inquiries
Ensuring customers' forms are filled in correctly and checking customers' identification
Accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
Paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
Providing change, cashing cheques and recording transactions
Opening and closing accounts for customers
Balancing cash and advising supervisors of cash position and discrepancies
Explaining and promoting bank services to customers and referring them to appropriate financial services

Facts about this occupation

-17.6% Growth

71% Full-time Share

$1,318 Avg Pay/Wk

45,400 Workers

38 years Avg Age

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Required Skills

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