Waiter/Waitress

Tourism & Hospitality

ANZSCO ID 4315

Summary

Waiters serve food and beverages in hotels, restaurants, clubs and dining establishments.

Employment Pathway

Formal qualifications are not essential to work as a Waiter. Although some workers have a Vocational Education and Training (VET) qualification in a related area like hospitality.

Top Skills Required

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Service Orientation - Actively looking for ways to help people
Speaking - Talking to others to convey information effectively
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
Coordination - Adjusting actions in relation to others' actions

Key tasks

Setting and arranging tables
Greeting customers and presenting them with menus and beverage lists
Taking orders and relaying them to kitchen and bar staff
Serving food and beverages
Opening bottles and pouring beverages
Clearing tables and returning dishes and cutlery to kitchen
Removing empty bottles and used glasses from tables, and refilling and replacing glasses
Collecting payments for sales and operating point of sales machines and cash registers
May recommend wines to complement food

Facts about this occupation

12% Growth

12% Full-time Share

$1,000 Avg Pay/Wk

121,700 Workers

22 years Avg Age

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Required Skills

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